Terms and Conditions

Effective Date: 7/08/2026

Last Updated: 7/08/2026

Welcome to Ultimate Hair and Beauty Spot ("Ultimate Hair and Beauty Spot", "we", "our", or "us").

These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

1. About Us

Ultimate Hair and Beauty Spot Ltd

Registered Office:

39-41 Station Road, Erdington, Birmingham B23 6UE

Email:

uhairbeautyspot@gmail.com

Telephone:

07776891612

2. Eligibility

By placing an order, you confirm that:

You are at least 18 years old, or have the permission of a parent or legal guardian.
You are legally capable of entering into a binding contract.
The information you provide is accurate and complete.

3. Products

We sell a range of hair and beauty products, including but not limited to:

Haircare products
Hair extensions
Wigs
Braiding hair
Hair accessories
Hair colour products
Skincare products
Beauty accessories

We make every effort to ensure that product descriptions, images and specifications are accurate. However, colours and packaging may vary slightly due to manufacturer updates, screen settings or photography.

4. Pricing

All prices are displayed in Pounds Sterling (£).

Unless otherwise stated, prices include VAT where applicable.

We reserve the right to change prices without prior notice. However, any changes will not affect orders that have already been accepted.

Occasionally, pricing errors may occur. If we discover an obvious error before dispatch, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order for a full refund.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will receive an acknowledgement email confirming receipt of your order. This email does not constitute acceptance of your order.

A contract between you and Ultimate Hair and Beauty Spot is formed only when we dispatch your order and send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order where necessary, including where:

A product is unavailable.
Payment cannot be authorised.
Fraud is suspected.
Pricing or product information is incorrect.
Delivery cannot reasonably be completed.

If your order is cancelled after payment has been taken, a full refund will be issued.

6. Payment

We accept secure payments through approved payment providers, which may include:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Klarna
Shop Pay
Other payment methods displayed at checkout

Your payment details are processed securely by our payment providers. We do not store your full card details.

7. Product Availability

All products are subject to availability.

If an item becomes unavailable after your order has been placed, we will contact you to discuss one of the following options:

A replacement product
Waiting for new stock
A partial shipment where appropriate
A full refund for the unavailable item

8. Delivery

Delivery times displayed on our website are estimates only.

Although we aim to dispatch orders promptly, delays may occur due to circumstances beyond our control, including:

Courier delays
Severe weather
Industrial action
Customs inspections
Public holidays

Risk in the goods passes to you once your order has been delivered to the address provided.

Ownership of the products transfers to you once full payment has been received.

Further information is available in our Delivery Policy.

9. Returns and Refunds

Your rights regarding returns and refunds are explained in our separate Returns and Refund Policy.

Nothing in these Terms and Conditions limits your statutory rights under UK consumer law.

10. Faulty or Damaged Products

If you receive a product that is damaged, defective or incorrect, please contact us as soon as reasonably possible.

We may request:

Photographs of the item
Your order number
A description of the issue

Where appropriate, we will offer:

A replacement
A repair (where applicable)
A refund
Another suitable remedy in accordance with the Consumer Rights Act 2015.

11. Customer Responsibilities

You agree to:

Provide accurate personal information.
Keep your account details secure.
Notify us promptly if your details change.
Use our website lawfully.
Not misuse or interfere with our website or systems.

12. Promotions and Discount Codes

From time to time we may offer promotional discounts or discount codes.

Unless stated otherwise:

Discount codes cannot be exchanged for cash.
Only one discount code may be used per order.
Discount codes cannot usually be combined with other promotions.
Expired codes cannot be accepted.
We reserve the right to withdraw or amend promotions at any time.

13. Intellectual Property

All content on this website, including but not limited to:

Logos
Branding
Product photography
Website design
Graphics
Text
Videos
Icons
Layout
Marketing materials

is owned by or licensed to Ultimate Hair and Beauty Spot and is protected by copyright, trademark and other intellectual property laws.

You may not copy, reproduce, distribute or commercially exploit any content without our prior written permission.

14. Website Use

You agree not to:

Attempt to gain unauthorised access to our website.
Introduce malicious software or viruses.
Disrupt website functionality.
Use automated systems to scrape website content.
Engage in fraudulent or unlawful activity.

We reserve the right to suspend or block access where misuse is suspected.

15. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where such exclusion is not permitted by law, including liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any rights you have under the Consumer Rights Act 2015.

To the fullest extent permitted by law, Ultimate Hair and Beauty Spot Ltd shall not be liable for indirect, incidental or consequential losses arising from your use of our website or the purchase of our products.

Our total liability shall not exceed the amount paid for the relevant order.

16. Force Majeure

We shall not be responsible for delays or failures resulting from events beyond our reasonable control, including:

Natural disasters
Fire
Flood
Pandemic
Government restrictions
Power failures
Internet outages
Industrial disputes
Courier disruptions

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

18. Links to Third-Party Websites

Our website may contain links to external websites for your convenience.

We are not responsible for the content, policies or practices of third-party websites.

19. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will be published on this page together with the updated revision date.

The Terms in force at the time you place an order will apply to that purchase.

20. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Ultimate Hair and Beauty Spot