Delivery Policy
Effective Date: 7/08/2026
Last Updated: 28/08/2026
At Ultimate Hair and Beauty Spot, we are committed to delivering your order quickly, securely and efficiently. This Delivery Policy explains how we process, dispatch and deliver orders placed through our website.
If you have any questions about delivery, please contact our Customer Service team before placing your order.
1. Delivery Areas
We currently deliver throughout the United Kingdom, including:
England
Delivery to the Channel Islands, Isle of Man, the Scottish Highlands and Islands, and other remote locations may take longer and may incur additional delivery charges.
If international delivery becomes available, this policy will be updated accordingly.
2. Processing Your Order
Orders are processed during our normal business hours:
Tuesday to Saturday
9:00 am to 4:30 pm (UK time)
Orders placed after business hours, at weekends or on UK public holidays will be processed on the next working day.
Please note that placing an order does not guarantee same-day dispatch.
3. Dispatch Times
We aim to dispatch most in-stock orders within 1 to 2 working days of receiving payment.
During busy periods, such as Black Friday, Christmas, promotional events or product launches, dispatch may take slightly longer.
If there is an unexpected delay, we will contact you using the email address provided with your order.
4. Delivery Options
Available delivery options and charges will be displayed during checkout.
These may include:
Standard Delivery
Estimated delivery times are provided for guidance only and begin from the date your order is dispatched, not the date it is placed.
5. Delivery Charges
Delivery charges is £3.99 for every order.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
From time to time, we may offer free delivery promotions. Any qualifying conditions will be stated on our website.
6. Delivery Partners
We use trusted courier services to deliver your orders safely and efficiently.
Our delivery partners may include:
Royal Mail
Evri
DPD
DHL
UPS
The courier used for your order will depend on the size, weight, destination and delivery option selected.
7. Tracking Your Order
Where tracking is available, you will receive a dispatch confirmation email containing your tracking information once your order has been shipped.
Tracking updates are provided by the courier and may take a short time to appear after dispatch.
8. Delivery Delays
While we make every effort to deliver orders within the estimated timescales, delays may occasionally occur due to circumstances beyond our reasonable control, including:
Severe weather
Traffic disruption
Industrial action
Courier network delays
Customs or security inspections
Public holidays
High seasonal demand
We are not liable for delays caused by circumstances outside our reasonable control, but we will do our best to keep you informed and assist where possible.
9. Incorrect Delivery Information
Please ensure that your delivery address and contact details are accurate before placing your order.
We cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
If an order is returned to us because of an incorrect address or repeated unsuccessful delivery attempts, additional delivery charges may apply before the order can be resent.
10. Missed Deliveries
If you are unavailable when delivery is attempted, the courier may:
Leave your parcel in a designated safe place, where authorised.
Deliver it to a neighbour.
Take it to a local collection point.
Attempt redelivery.
Please follow the instructions provided by the courier to arrange collection or redelivery where applicable.
11. Damaged Deliveries
If your parcel arrives visibly damaged, please:
Take photographs of the parcel before opening it where possible.
Inspect the contents immediately.
Contact us as soon as possible, preferably within 48 hours of delivery.
Providing photographs of the packaging and damaged items will help us resolve your claim more quickly.
12. Missing or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
We will work with the courier to investigate the issue and keep you informed throughout the process.
If your order is confirmed as lost in transit, we will offer an appropriate remedy, which may include:
A replacement order.
A full refund.
Another suitable resolution in accordance with your statutory rights.
13. Risk and Ownership
Responsibility for the goods passes to you once they have been delivered to the delivery address provided with your order.
Ownership of the goods transfers to you once we have received full payment for your order.
14. Delivery Restrictions
Certain products may be subject to delivery restrictions due to legal, safety or courier requirements.
Where restrictions apply, they will be clearly indicated on the product page or during checkout.
15. Click & Collect
* FREE
* Orders can be collected from Ultimate Hair & Beauty Spot / Stylers Hair Salon.
* You will receive a notification when your order is ready for collection.
* Please wait for confirmation before coming to collect your order.
* orders to be collected Tues-Saturday from 11-3pm
16. Changes to This Policy
We may update this Delivery Policy from time to time to reflect changes in our business practices, courier services or legal requirements.
Any changes will be published on this page together with the revised effective date.
17. Contact Us
If you have any questions about your delivery or this Delivery Policy, please contact us.
Ultimate Hair and Beauty Spot
Registered Office: 39-41 Station Road, Erdington, Birmingham B23 6UE
Email: uhairbeautyspot[at]gmail[dot]com
Telephone: 07776891612
Our Customer Service team is available Tuesday to Saturday, 9:00 am to 4:30 pm (UK time), excluding public holidays. We are committed to providing timely updates and resolving delivery queries as quickly as possible.