Returns & Refund Policy

Effective Date: 7/08/2026

Last Updated: 7/08/2026

At Ultimate Hair and Beauty Spot, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains your rights and the process for returning products purchased through our website.

Nothing in this policy affects your statutory rights under UK consumer law.

1. About This Policy

This policy applies to purchases made through the Ultimate Hair and Beauty Spot website.

If you purchased one of our products through another retailer or marketplace, please contact the seller directly, as their returns policy may apply.

2. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 calendar days of receiving your order, without giving a reason.

If you wish to cancel your order, you must notify us within the 14-day cancellation period by contacting our customer service team.

Once you have informed us of your decision, you have a further 14 days to return the goods.

3. Return Conditions

To be eligible for a return, products must:

Be unused.
Be unopened where hygiene or safety seals apply.
Be in their original packaging.
Include all accessories, instructions and promotional items supplied with the product.
Be in a condition suitable for resale.

We reserve the right to reduce the amount of any refund if the value of the goods has been diminished through handling beyond what is reasonably necessary to inspect them.

4. Products That Cannot Normally Be Returned

For health, hygiene and consumer safety reasons, we cannot accept returns of certain products once they have been opened, used or had their hygiene seal removed, unless they are faulty or not as described.

These products include, but are not limited to:

Wigs
Hair extensions
Braiding hair
Hairpieces
Lace front wigs
Cosmetics
Makeup
Skincare products
Hair colour products
Hair relaxers
Hair treatments
Personal care products
Beauty tools intended for personal use

If you are unsure whether a product can be returned, please contact us before opening or using it.

5. Faulty, Damaged or Incorrect Items

If you receive a product that is:

Faulty
Damaged during delivery
Incorrect
Missing from your order
Not as described

please contact us as soon as possible, preferably within 48 hours of receiving your order.

To help us resolve your claim quickly, we may request:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.

Where appropriate, we will arrange one of the following:

A replacement.
A repair (where applicable).
A full refund.
Another suitable remedy in accordance with the Consumer Rights Act 2015.

6. How to Return an Item

Before returning any product, please contact our customer service team.

Email:

uhairbeautyspot@gmail.com

Please include:

Your order number.
Your full name.
The reason for the return.
Photographs if the item is damaged or faulty.

We will provide instructions for returning your item.

Please do not send products back without contacting us first, as this may delay the processing of your return.

7. Return Shipping Costs

If you change your mind

You are responsible for the cost of returning the goods unless we have stated otherwise.

We recommend using a tracked delivery service, as you remain responsible for the goods until they reach us.

If the item is faulty or incorrect

If the return is due to our error or because the product is faulty, damaged or incorrect, we will reimburse your reasonable return postage costs or provide a prepaid return label where appropriate.

8. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the conditions of this policy.

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Refunds are normally issued within 5 to 10 working days, although the exact time may vary depending on your payment provider.

Original standard delivery charges will also be refunded where required by law.

Additional delivery charges for premium or express delivery services are generally non-refundable unless required by applicable legislation.

9. Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, colour or size, please return your eligible item in accordance with this policy and place a new order through our website.

10. Order Cancellations Before Dispatch

If your order has not yet been dispatched, please contact us immediately.

Where possible, we will cancel your order and issue a full refund.

If your order has already been dispatched, you will need to follow the return procedure outlined in this policy.

11. Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

Check your bank account.
Contact your card provider or payment provider.
Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact our customer service team.

12. Promotional Products

Where an order includes free gifts or promotional products linked to a qualifying purchase, these items may also need to be returned if returning the qualifying products.

If they are not returned, we reserve the right to deduct their value from your refund where permitted by law.

13. Gift Cards

Gift cards and digital gift vouchers are non-refundable unless required by law.

14. Consumer Rights

This Returns & Refund Policy is provided in addition to your statutory rights.

Nothing in this policy limits or excludes your legal rights under:

The Consumer Rights Act 2015.
The Consumer Contracts Regulations 2013.
Any other applicable consumer protection legislation.

15. Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes in legislation, our business practices or our products.

Any revised version will be published on this page together with the updated effective date.

16. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Ultimate Hair and Beauty Sp

Registered Office:

39-41 Station Road, Erdington, Birmingham B23 6UE